At Ignacio Travels, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, please review our return and refund policy below.
Returns
We accept returns for items that are defective, damaged, or incorrect upon delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Return Process
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Provide your order number, reason for return, and supporting photos if applicable. Once your request is approved, we will provide instructions on how to return the product.
Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the original payment method used—since Ignacio Travels operates with cash-on-delivery, refunds will be issued via bank transfer or store credit, depending on your preference.
Non-Returnable Items
Certain products are not eligible for return, such as personal use items or products that have been used, altered, or damaged by the customer.
Late or Missing Refunds
If you have not received your refund within the specified time frame, please check with your bank or contact us at [email protected] for assistance.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item, please email [email protected] with your order details.
Order Cancellations
Orders can be canceled before they are shipped. Once your order has been dispatched, cancellations will no longer be accepted.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at [email protected].